Daily Archives: August 30, 2008

Aug 30, 2008 at 10:00 PM Canadian Customer A Canadian customer was calling to find out if there was a faster way to trigger menu commands than mousing up to the menus. Agent: Certainly, sir. There are keyboard shortcuts for … Continue reading →

On one call, the caller seemed to be taking an inordinately long time to complete each instruction she was given. Agent: Ma’am, I can’t help noticing that every time I give you an instruction, it takes a really long time … Continue reading →