Tag Archives: Tech Support

I had been doing Tech Support for Hewlett-Packard’s DeskJet division for about a month when I had a customer call with a problem I just couldn’t solve. She could not print yellow. All the other colors would print fine, which … Continue reading →

A new employee calls the Help Desk to complain that there’s something wrong with her password. No, it’s not the usual caps-lock problem. “The problem is that whenever I type the password, it just shows stars,” she says. Over the … Continue reading →

Caller: “Can you give me the telephone number for Jack?”. Operator: “I’m sorry, sir, I don’t understand who you are talking about”. Caller: “On page 1, section 5, of the user guide it clearly states that I need to unplug … Continue reading →

A customer calls the round-the-clock tech support hotline to ask what hours the call center is open. “The number you dialed is open 24 hours a day, seven days a week,” says the technician who answers the call. In recent … Continue reading →

This is an actual account by a worker at a technical support and service center. One particular customer had an old console-type machine with a print head that would ride back and forth on a spiral shaft. They also had … Continue reading →

A customer had troubles installing software and rang for support. “I put in the first disk, and that was OK. It said to put in the second disk, and I had some problems with the disk, but I squeezed it … Continue reading →

An exasperated caller to Tech Support couldn’t get her new computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. What are kamagra tablets? This is an … Continue reading →

Aug 30, 2008 at 10:00 PM Canadian Customer A Canadian customer was calling to find out if there was a faster way to trigger menu commands than mousing up to the menus. Agent: Certainly, sir. There are keyboard shortcuts for … Continue reading →

On one call, the caller seemed to be taking an inordinately long time to complete each instruction she was given. Agent: Ma’am, I can’t help noticing that every time I give you an instruction, it takes a really long time … Continue reading →